Why Uber’s Panic Button May Not Keep You Safe
Calling a customer service number 24/7 and speaking to a person is completely different than calling a 9-1-1 panic button. The 50th anniversary of the 9-1-1 emergency system was in early 2018.
“But the technology is still rolling out in phases and glitches happen. We understand that the most important call any of us make could be to 9-1-1. We teach our children about it and feature it in movies and shows,” said David S. Turetsky, visiting professor at the University at Albany’s College of Emergency Preparedness, Homeland Security and Cybersecurity.
Issues Contacting 9-1-1 Operators Though an App
If you’re distraught, having to push a button several times for help adds more stress.
What if you’re in a new city and don’t know your exact location?
What if you’re on a highway and can’t get off for several exits?
During disasters, like Hurricane Sandy, the lines were busy so people had to resort to social media sites, like Facebook and Twitter, people to communicate with family and friends.
What if you can’t speak fast enough or want to speak softly so your driver doesn’t hear you?
What if your child is in a car frightened?
If you happen to get a person who’s distracted, will they address your safety issue fast?
Uber’s new technology enables both riders and drivers to share an Uber location with 911 responders in San Diego, Washington, D.C., Boston, and Phoenix. The pilot began in Denver and has since been implemented in several other cities and counties nationwide.
For Lyft drivers, 79 reviewers said, “Wear and tear on the car isn’t fun.” Seventy reviews said, “Poor rating system.” Fifty reviews said, “It can only work for full-time drivers.” Forty-two reviews said, “Taxing on your vehicle and at times there are too many drivers on the road.” Thirty-nine reviewers said, “For money, you’re better off working at a minimum wage job.”